FAQ's
- What is a good score?
- How do I know this is secure?
- What is the $1.00 processing fee for, and how long does it take for me to receive my refund?
- Where do I go if I need help?
- What other stuff can I check besides my credit report?
- Why do you need my credit card information?
- What triggers an alert on my credit report?
- Am I obligated to a contract?
- I signed up, what do I do now?
- I did not receive my member ID, what do I do now?
- How long is this whole process going to take?
- What additional verification information will I need to log onto Credit Diagnosis?
- How do I cancel my membership?
What is a good score?
Good or above average credit scores usually range between 650 to 750. Good credit scores can make getting approved for credit easier than those will lower credit scores.
^ to TopHow do I know this is secure?
Our site has secured SSL encryption technology to ensure that all personal information given is safe. We take top priority in making sure your identity is secure and only delivered to you.
^ to TopWhat is the $1.00 processing fee for, and how long does it take for me to receive my refund?
This processing fee is to cover the cost of processing your information and activating your membership. The fee is refunded to you within your 7 day free trial period.
^ to TopWhere do I go if I need help?
If you need help at any time, please contact customer service toll free at 877-993-6264, or click "Contact Us" at the bottom of the website to immediately send an email.
^ to TopWhat other stuff can I check besides my credit report?
Included with your membership:
- 3 Bureau Report
- 3 Bureau Scores
- 3 Bureau Monitoring
- Social Security Statement
- Medical Information Bureau Record
- Personal Driving Record
- Alert Summary
Why do you need my credit card information?
We request this information for verification purposes to confirm your identity. Also, since this is a membership your credit card information is needed for billing purposes if you decide to keep your membership after the 7 day free trial period. Your membership can be cancelled at anytime.
^ to TopWhat triggers an alert on my credit report?
Possible occurrences that can trigger an alert include several types of credit changes including address changes, new inquiries, posting of negative information such as late payments, new account openings, public record postings and other factors such as name changes or fraud alerts.
^ to TopAm I obligated to a contract?
There is no contract term associated with your membership. You may cancel at any time during or after your 7 day free trial period.
^ to TopI signed up, what do I do now?
Check your email to obtain your member ID. Use your member ID to log in to the Credit Diagnosis website to view your credit report.
^ to TopI did not receive my member ID, what do I do now?
Contact customer service at 877-993-6264 to confirm your email address is correct.
^ to TopHow long is this whole process going to take?
You can view your credit report within seconds of logging into the Credit Diagnosis website.
^ to TopWhat additional verification information will I need to log onto Credit Diagnosis?
Other personal information you may need to verify to access your report include: past address(es), past employer(s), and/or the name of your automobile finance company.
^ to TopHow do I cancel my membership?
To cancel your membership call customer service at 877-993-6264 to complete the quick automated cancellation process.
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